Question 1

How do I sign up for an account?

Accepted Answer

Click the "Sign Up" button at the top right and fill in your email and password. After signing up, the system will send a verification email to your inbox. Click the link to complete verification and you're ready to start.

Question 2

What if I forget my password?

Accepted Answer

On the login page, click "Forgot Password" and enter your registered email. The system will send a password reset link to your inbox. Follow the instructions to reset your password.

Question 3

Can I change my email address?

Accepted Answer

Changing your email address is not supported at the moment. If you need to change it, please contact our support team for assistance.

Question 4

How do I delete my account?

Accepted Answer

There is a "Delete Account" option at the very bottom of the Settings page. After deletion, all your data will be permanently erased and cannot be recovered, so please proceed with care.

Question 5

How accurate is OCR card scanning?

Accepted Answer

We use advanced OCR technology that can recognise clear card images with over 90% accuracy. For the best results, we recommend taking photos in good lighting against a simple background.

Question 6

Which card types are supported?

Accepted Answer

Currently supports Pokémon / One Piece TCG series with 30,000+ cards in our database. Other types (NBA, football cards, etc.) can be added manually.

Question 7

Is Pool Calculator data reliable?

Accepted Answer

Pool Calculator is based on mathematical expected value theory. Actual outcomes may vary. For reference only and does not constitute any investment or participation advice.

Question 8

What if there's a trade dispute?

Accepted Answer

Please try to resolve it with the other party first. If no agreement can be reached, contact our support team for mediation. Please keep relevant message records and evidence.

Question 9

How does the rating system work?

Accepted Answer

After a transaction, both parties can rate each other. Ratings include star rating (1-5 stars) and text review. Ratings are displayed on user profiles to help build reputation.

Question 10

Is my data secure?

Accepted Answer

We protect your data with bank-grade encryption. All sensitive information is stored encrypted, in strict compliance with data protection regulations. We will never sell your personal information.

Question 11

Who can see my collection?

Accepted Answer

Your collection data is private and only you can view it. Other users won't see your collection unless you actively list items on the marketplace.

Question 12

How do I report a suspicious user?

Accepted Answer

If you come across a suspicious user or any inappropriate behaviour, click the "Report" button on the user's profile, select a reason, and provide details. We will investigate and handle it as soon as possible.

Question 13

Why isn't the card scanner working?

Accepted Answer

Please check:
1. Does your browser support camera?
2. Have you allowed camera permission for this site?
3. Is the camera being used by another app?
If the issue persists, try refreshing the page or using a different browser.

Question 14

What if image upload fails?

Accepted Answer

Please confirm:
1. Image size does not exceed 5MB
2. Image format is JPG, PNG, or WebP
3. Network connection is stable
If the issue persists, try compressing the image and uploading again.

Question 15

Why is the page loading so slowly?

Accepted Answer

Possible causes:
1. Slow network connection
2. Too much browser cache
3. Server is busy
Try clearing browser cache or try again later.

Question 16

Which browsers are supported?

Accepted Answer

We support the latest versions of all major browsers, including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.

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